Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Welcome to the nona55 Privacy Policy. This document outlines our commitment to protecting your personal information and explains our data collection, processing, and storage practices in clear, accessible language.

nona55 operates as a premium online gaming platform serving players across Indonesia and other permitted jurisdictions. We recognize that your personal data is sensitive and valuable, and we have implemented robust technical, administrative, and organizational safeguards to ensure its protection.

By creating an account on nona55, depositing funds, placing bets, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of nona55 services.

2. Data Controller

For the purposes of applicable data protection laws, nona55 is the data controller responsible for your personal information. This means we determine the purposes and means of processing your personal data and are accountable for its protection.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

• Email: [email protected]
• Support Email: [email protected]

3. Information We Collect

nona55 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and deliver a secure, personalized player experience.

3.1 Information You Provide Directly

When you register an account or use nona55 services, you directly provide the following information:

• Registration data: Full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity verification documents: Government-issued photo ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement), and payment method verification (bank account or e-wallet screenshots).
• Financial information: Bank account details, e-wallet account information (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts, and currency preferences (IDR).
• Communication records: Customer support chat transcripts, email correspondence, complaint submissions, and feedback surveys.
• Marketing preferences: Communication consent preferences, promotional opt-in/opt-out selections, and bonus acceptance history.

3.2 Information Collected Automatically

When you access or use nona55, we automatically collect certain technical and behavioral information:

• Device information: IP address, browser type and version, operating system, device identifiers (IMEI, MAC address), screen resolution, and language settings.
• Usage data: Login timestamps, session duration, pages visited, games played, betting history, stake amounts, winnings and losses, and navigation patterns.
• Location data: Geographic location based on IP address or GPS coordinates (when permission is granted on mobile devices). We use this to verify eligibility and prevent access from restricted jurisdictions.
• Cookies and tracking technologies: Session cookies, persistent cookies, web beacons, and similar technologies (see Section 10 for details).

3.3 Information from Third Parties

In certain circumstances, we receive information from external sources:

• Payment processors: Transaction status, payment method validation, fraud risk assessments, and chargeback notifications from banks and e-wallet providers.
• Identity verification services: KYC validation results, document authenticity checks, sanctions screening, and politically exposed person (PEP) status.
• Fraud prevention services: Device fingerprinting data, IP reputation scores, and behavioral anomaly alerts from third-party security providers.
• Affiliates and marketing partners: Referral source information and promotional campaign tracking data (when you access nona55 via a partner link).

4. How We Use Your Information

nona55 processes your personal information for the following specific purposes:

4.1 Service Provision and Account Management

• Creating and maintaining your gaming account.
• Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR).
• Enabling gameplay across casino, live dealer, sports betting, and other gaming verticals.
• Managing VIP tier status (Silver, Gold, Platinum) and loyalty rewards.
• Providing customer support through live chat, email, WhatsApp, and other channels.
• Communicating account updates, transaction confirmations, and service notifications.

4.2 Legal and Regulatory Compliance

• Verifying your age (minimum 21 years) and identity to prevent underage gambling.
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks.
• Complying with gaming regulations, licensing requirements, and audit obligations.
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities.
• Responding to legal requests, court orders, and law enforcement inquiries.
• Maintaining records for tax reporting and financial auditing purposes.

4.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns, multi-accounting, collusion, and unauthorized access.
• Implementing device fingerprinting, IP tracking, and behavioral analytics to detect fraud.
• Protecting the integrity of gaming outcomes and preventing cheating or exploitation.
• Securing payment transactions and preventing unauthorized withdrawals.

4.4 Marketing and Promotional Communications

• Sending promotional offers, bonus announcements, and tournament invitations (only with your consent).
• Personalizing marketing messages based on your gaming preferences, VIP tier, and activity history.
• Conducting customer satisfaction surveys and soliciting feedback to improve our services.
• Analyzing marketing campaign effectiveness and player acquisition channels.

4.5 Platform Improvement and Analytics

• Analyzing user behavior to optimize game selection, interface design, and player experience.
• Testing new features, conducting A/B tests, and measuring engagement metrics.
• Generating aggregated, anonymized reports for business intelligence and strategic planning.
• Improving responsible gaming tools based on player usage patterns.

5. Legal Basis for Processing

Under applicable data protection laws, nona55 must have a lawful basis for processing your personal information. We rely on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations under the Terms and Conditions you agreed to when creating your account (account management, payment processing, game provision).
• Legal compliance: Processing is necessary to comply with gaming regulations, anti-money laundering laws, tax obligations, and other legal requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided these interests do not override your fundamental rights.
• Consent: For marketing communications, cookies (beyond strictly necessary), and certain data collection practices, we obtain your explicit, freely-given consent, which you may withdraw at any time.

6. Information Sharing and Disclosure

nona55 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and security obligations:

6.1 Service Providers and Business Partners

• Payment processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.).
• Game providers: Software developers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and others who deliver casino games and live dealer tables.
• Identity verification services: Third-party KYC and AML screening providers that verify your documents and check sanctions lists.
• Cloud hosting and IT infrastructure: Servers, databases, and technical infrastructure providers that store and process nona55 data securely.
• Customer support tools: Live chat software, email platforms, and CRM systems used to deliver support services.
• Marketing and analytics platforms: Services that help us analyze player behavior, measure campaign performance, and deliver targeted promotions (only with your consent).

6.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, law enforcement, or courts when:

• Required by law, court order, subpoena, or legal process.
• Necessary to comply with gaming licensing obligations or regulatory audits.
• Required to investigate fraud, money laundering, or other criminal activity.
• Necessary to protect the rights, property, or safety of nona55, our players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

7. Data Security Measures

nona55 employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and nona55 servers is encrypted using SSL/TLS protocols (minimum TLS 1.2). Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored. Multi-factor authentication is required for administrative access.
• Secure payment processing: We are PCI-DSS compliant and never store full credit card numbers or CVV codes. Payment card data is tokenized and processed through certified payment gateways.
• Network security: Firewalls, intrusion detection systems (IDS), and DDoS protection safeguard our infrastructure against cyber attacks.
• Regular audits: Third-party security audits, penetration testing, and vulnerability assessments are conducted regularly to identify and remediate potential weaknesses.
• Data backup and disaster recovery: Regular backups and redundant systems ensure data availability and business continuity in case of system failure.

Despite these measures, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password and enabling two-factor authentication on your account.

8. Data Retention

nona55 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Active accounts: Personal data is retained for the duration of your account's active status and for a reasonable period following account closure.
• Transaction records: Financial transaction data, betting history, and KYC documents are retained for a minimum of 7 years to comply with anti-money laundering regulations and tax reporting obligations.
• Self-excluded accounts: If you self-exclude, your account data is retained for the duration of the exclusion period to prevent re-registration and enforce responsible gaming measures.
• Marketing data: If you unsubscribe from marketing communications, we retain a record of your opt-out preference indefinitely to honor your request.
• Closed accounts: After voluntary account closure, non-essential data is deleted within 90 days, except where longer retention is required by law or legitimate business interest (fraud prevention, dispute resolution).

Once personal data is no longer needed, it is securely deleted or anonymized beyond recognition.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you, including details of how it is used and with whom it is shared.
• Right to rectification: Request correction of inaccurate or incomplete personal data. You can update most account information directly in your account settings.
• Right to erasure (right to be forgotten): Request deletion of your personal data, subject to legal retention obligations and legitimate business interests.
• Right to restrict processing: Request that we limit the processing of your data under certain circumstances.
• Right to data portability: Request a machine-readable copy of your personal data for transfer to another service provider.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Withdraw consent for processing based on consent (marketing, cookies) at any time, without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Identity verification may be required before processing requests.

10. Cookies and Tracking Technologies

nona55 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the website to function properly, enabling account login, secure transactions, and session management. These cannot be disabled.
• Performance and analytics cookies: Collect anonymous information about how visitors use nona55, such as page views, bounce rates, and traffic sources. This helps us improve the platform.
• Functionality cookies: Remember your preferences (language, currency, VIP tier display) and settings to provide a personalized experience.
• Marketing and advertising cookies: Track your activity across websites to deliver targeted promotional content and measure campaign effectiveness. These require your consent.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being set. Note that disabling cookies may affect website functionality and prevent access to certain features.

You can manage cookie preferences through your browser settings or opt out of third-party advertising cookies through industry opt-out tools.

11. International Data Transfers

nona55 operates globally and may transfer your personal information to countries outside Indonesia for processing and storage. When we transfer data internationally, we ensure adequate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Transfers to countries with adequate data protection laws as recognized by relevant authorities.
• Implementing technical and organizational measures to protect data during transit and storage.

By using nona55 services, you acknowledge and consent to the transfer of your personal data outside Indonesia where necessary to provide our services.

12. Children's Privacy

nona55 services are strictly prohibited for individuals under the age of 21. We do not knowingly collect or process personal information from minors. If we become aware that a person under 21 has provided us with personal data, we will immediately delete that information and close the account.

Parents or guardians who believe their child has created an account on nona55 should contact us immediately at [email protected] so we can take appropriate action.

We employ age verification measures during registration and KYC processes to prevent underage access.

13. Changes to This Privacy Policy

nona55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your registered email address.
• Prominent notice on the nona55 homepage.
• Account dashboard notification upon next login.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of nona55 services after changes are posted constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812-3456-7890 (08:00 - 02:00 WIB)

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is fluent in both Indonesian and English.